Legal
How we collect, use and protect personal data, and the rights you have over it.
Last updated: October 2026
PSC Pipeline Limited is a private limited company registered in England and Wales under company number 14780084. Our registered office is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Our VAT number is 440 4331 36.
We are the controller of the personal data described in this notice. Our data protection contact is Matthew Elliott. For anything to do with your personal data, email help@pscpipeline.co.uk.
This notice explains how we handle personal data when you:
visit pscpipeline.co.uk
fill in a form on our site, request a demo or sample, or download a report
subscribe to PSC Pipeline or use the client portal
receive our Free Intel emails
hear from us about our services, by email, post or LinkedIn
The PSC Research Tool at research.pscpipeline.co.uk has its own privacy notice, which covers your use of it.
Our services are for businesses. Most of the personal data we hold is business contact information about people acting in their work role.
| Type | What it includes |
|---|---|
| Identity and contact | Name, work email address, work phone number, business postal address |
| Business | Organisation, job title or role |
| Account | Client portal login details, subscription tier, regions subscribed to |
| Usage | How you use the client portal, e.g. logins, searches and records viewed |
| Billing | Invoices, billing contacts and payment records. Subscriptions are paid by invoice and bank transfer, and we do not hold card details |
| Communications | Emails and form messages you send us, and notes of calls and meetings |
| Website and device | IP address, browser and device type, pages visited and how you reached our site, collected through cookies only where you have agreed (see our Cookies page) |
We do not collect special category data, and our services are not intended for children.
From you, when you fill in a form, book a call, subscribe, buy, email us or use our services.
From your organisation, when it sets up portal seats for its staff.
From public sources, such as company websites, Companies House and LinkedIn, when we identify businesses our services may help.
Automatically, through cookies and similar technologies, with your consent.
| What we do | Lawful basis |
|---|---|
| Answer enquiries and handle demo, sample and report requests | Legitimate interests: responding to people who contact us |
| Provide the client portal, manage accounts and invoice for subscriptions | Contract |
| Understand how clients use our services, so we can support them and improve the product | Legitimate interests: running and improving our services |
| Send Free Intel and other email updates you have signed up to | Consent, which you can withdraw at any time |
| Contact businesses we have not dealt with before about our services, by post, LinkedIn or email to business addresses | Legitimate interests: business-to-business marketing. You can opt out at any time |
| Website analytics and advertising measurement | Consent, given through our cookie banner |
| Keep business and accounting records and meet legal obligations | Legal obligation |
We use personal data only for the purpose we collected it for, or a compatible one. If we need to use it for an unrelated purpose, we will tell you and explain the legal basis first. We do not use personal data for automated decision-making or profiling that has legal or similarly significant effects.
Our forms accept business email addresses only. When you submit one, the details go to our team by email, and a copy is stored in our website system as a backup. Some forms carry a reference showing which page or campaign brought you to us, so we can tell which of our activity is working.
We send marketing email only to people who have asked for it, or to business contacts where the law allows and we have a legitimate interest. Every marketing email includes an unsubscribe link. To opt out of any marketing, including post, email help@pscpipeline.co.uk. We do not sell your data and do not share it with third parties for their own marketing.
We share personal data only with the service providers who help us run the business, under contracts that require them to protect it and use it only on our instructions. They fall into these categories:
website and portal hosting
email, office and file storage systems
customer relationship management
email delivery
meeting booking and video hosting
software and AI tools we use to run and improve our services
website analytics and advertising measurement, only with your consent (named on our Cookies page)
professional advisers, such as our accountants and lawyers
We may also disclose personal data if the law requires it, or to a buyer if we sell or merge all or part of the business, in which case the buyer may use it as this notice describes.
Some of our service providers store or process data outside the UK, mainly in the EU and the United States. Where they do, we rely on UK adequacy regulations or on the safeguards the law requires, such as the UK International Data Transfer Addendum or the UK Extension to the EU-US Data Privacy Framework.
| Data | How long |
|---|---|
| Client account and contract records | The life of the contract, then 6 years for legal and accounting purposes |
| Client portal usage data | The life of the account, then 2 years |
| Enquiries and form submissions that do not become clients | 2 years from our last contact |
| Prospect business contact details | Until you opt out, or 2 years without any engagement |
| Free Intel and other email subscriptions | Until you unsubscribe |
| Opt-out requests | Kept indefinitely, so we do not contact you again |
Under UK data protection law you have the right to:
be told how we use your personal data (this notice)
access the personal data we hold about you
have inaccurate or incomplete data corrected
have your data deleted
restrict how we use your data
object to our use of your data, including an absolute right to object to direct marketing
withdraw consent at any time, where we rely on consent
data portability, where it applies
To use any of these rights, email help@pscpipeline.co.uk. There is normally no charge. We will reply within one month, which may be extended by up to two further months for complex requests, in which case we will tell you why. We may need to confirm your identity first.
We use appropriate technical and organisational measures to protect personal data, including access controls on our systems and encryption in transit. Access is limited to people who need it to do their work.
If you are unhappy with how we have handled your data, please contact us first at help@pscpipeline.co.uk so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk, 0303 123 1113).
We update this notice when the law or the way we work changes. The date at the top shows when it last changed.
